We understand that you may be experiencing stress given the rapidly changing information on travel restrictions and cancelled or postponed public events. The health and wellbeing of our guests, team members and all who visit our properties is our highest priority.

We are actively monitoring the novel coronavirus (COVID-19) updates from the World Health Organization and the U.S. Centers for Disease Control and Prevention, and will continue to respond based on the best advice of governments, public health authorities and medical professionals.

To assist guests whose travel may be impacted by the novel coronavirus, Our properties have modification and cancellation waivers in place. Please call the Cow Hollow Inn at 415-921-5800 or email the property manager directly, click here, for assistance.

Existing reservations for upcoming travel between today and April 30, 2020:

For all existing reservations made through a third party (i.e. Expedia or Booking.com) before today that are for arrivals between March 14 and April 30, 2020, please contact them directly to handle any modifications or cancellations. We cannot modify or cancel 3rd party reservations directly.

  • The customer service number for Booking.com and it's partners is 888-850-3958.
  • The customer service number for Expedia and it's partners is 888-787-7186

For all existing reservations made directly though the Hotel's website or by phone before today that are for arrivals between March 14 and April 30, 2020 can be changed or cancelled at no charge up to 24 hours before your scheduled arrival. This includes Non-Refundable reservations.

Existing reservations for upcoming travel after April 30, 2020:

For all existing reservations made before today that are for arrivals after April 30, 2020 can be changed at no charge for a new reservation arriving up to one year from the original arrival date, subject to rates and availability on your new arrival date. This includes Non-Refundable reservations.

New reservations for any future travel:

Any reservation you make between today, and April 30, 2020 for any future arrival date can be changed at no charge for a new reservation arriving up to one year from the original arrival date, subject to rates and availability on your new arrival date. This includes Non-Refundable reservations.

We sincerely thank you for your support and your loyalty. We will keep you updated through this changing situation and can't wait to welcome you back to our hotel soon.